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FAQ

Is the SuperCookie.com web site secure for ecommerce online transactions?

How do I place an order for a custom cookie, like a Logo or monogram and do you provide samples or sketches for custom cookies so I can see what my cookies will look like?

What are your cookies' ingredients?

What is the price range for your cookies? Do you discount for large orders?

Do you invoice for your cookies, or is payment required up front?

How are your cookies shipped?

How soon are your cookies shipped?

What is the largest order I can place?

Is packaging included in the price of your cookies?

Do you sell your cookie cutters?

Where can you ship cookies?

Can I personalize your cookies?

Can I add a gift card with my cookie order?



Is the SuperCookie.com web site secure for ecommerce online transactions?

Yes, secured & encrypted by GeoTrust QuickSSL utilizing a 128-bit SSL certificate thereby offering the highest level of encryption & security possible. This means you can rest assured that communications between your browser and our site's web server is encrypted, private and secure.

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How do I place an order for a custom cookie, like a Logo or monogram and do you provide samples or sketches for custom cookies so I can see what my cookies will look like?

1. Email us a .jpg image of your corporate logo or design.

2. We will call you to discuss our turning it into a cookie. we'll talk about quantities, cookie size, colors and layout.

3. SuperCookie.com will make a custom cookie die. We shall apply your $40 deposit to any order placed.

4. SuperCookie.com bakes, decorates and ships a sample cookie to you.

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What are your cookies' ingredients?

We only use fresh butter, whole eggs, pure vanilla, the finest suger, flour and more! But the recipes are our secret!

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What is the price range for your cookies? Do you discount for large orders?

Our prices typically range from $1.00 to $25.00. Of course, quantity discounts apply. Make sure to review our site, and find the cookie that most appeals to you.

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Do you invoice for your cookies, or is payment required up front?

Payment is required up front for all orders under $1,000. We will work on terms if your order exceeds this size.

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How are your cookies shipped?

Our cookies are placed in individual cellophane bags and then packed vertically - not flat - to prevent breakage. Next they are double-boxed with reliable packing materials. We rarely have breakage with this method.

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How soon are your cookies shipped?

We make our cookies fresh every day so in most cases, we can ship your order the very next day. However, sometimes we run out of a particular cookie. When that happens, then it will take anywhere from 3 to 5 days to make, decorate and ship that order out to you.

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What is the largest order I can place?

SuperCookie.com is able to process orders as large as 100,000 cookies per month.

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Is packaging included in the price of your cookies?

Yes, packaging is included.

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Do you sell your cookie cutters?

No, we don't sell our cutters.

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Where can you ship cookies?

We ship anywhere in the world!


Can I personalize your cookies?

Yes, we have customizable cookies that you can add text too but if you want to create your own cookie we also bake custom cookies.


Can I add a gift message with my cookie order?

Yes, all our cookies you can add a gift card message for only $2.50. Click on the cookie you want to order and you can enter the message on the cookies's product page.



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